John S. Connor has handled biotech and pharmaceuticals products for numerous suppliers and distributors – for over a decade. Our experience is wide-ranging, from expedited pharmaceutical cold chain logistics to coordinating final mile customs clearance and delivery of life-saving transplant tissues and vaccines.

Our team handles “wheels up” clearances – the ability to obtain U.S. Customs clearance for cargo while still in the air. This expedited process reduces risk for on-the-ground clearance delays and often improves transit times – by as much as a full day. We strive for 100% clearance upon arrival to minimize any supply chain delays.

We synchronize custom brokerage services with the USDA and FDA and any participating government agency. Our experience includes coordinated clearance for a global pharmaceutical company delivering lifesaving medications to a patient within two hours of arrival in the United States. We work closely with the local FDA office to ensure a full release was available upon arrival.

Our staff serves on various subcommittees of the National Customs Brokers & Forwarders Association of America (NCBFAA), assisting with policy and regulatory development, pilot programs to test and provide feedback to ACE, FDA, SIMP/NOAA.